MAJOR DUTIES AND RESPONSIBILITIES

Responsibilities will include, but not be limited to:

Manage customer order fulfillment and customer relations. Ensure orders are correctly fulfilled and work with cross-functional teams when necessary to fulfill orders (Quality, Regulatory, and Operations)
Manage and facilitate sales reporting, including sales forecasting and planning. Working with sales representatives and internal management. Reporting on monthly sales and KPIs.
Point of contact for all customer agreements and necessary documents for order fulfillment (Letter of Authorizations and Ad Hoc requests)
Create ad hoc reports and analyses as needed to support decision-making and strategic planning
Work with regional leaders to forecast sales performance and set realistic targets based on market trends and historical data
Identify areas for improvement in sales processes and systems and recommend solutions to enhance efficiency and effectiveness. Work with Quality on change controls and deviations that relate to sales operations
Manage key accounts and develop strategies to enhance customer satisfaction and address customer issues to improve overall sales performance
Lead and mentor the order fulfillment team, providing guidance and support to achieve performance goals

QUALIFICATIONS

Experience

Interventional cardiology experience preferred, though other cardiology and peripheral vascular experience may be appropriate
8+ years of experience in sales operations, preferably in a commercial medical device company with international sales (high value, disposable devices)
Strong analytical skills with the ability to interpret complex data and provide actionable insights
Excellent leadership and team management skills
Ability to work cross-functionally and manage multiple priorities effectively
Results-orientated, self-starter
Proficiency in sales analytics tools, ERP tools, and Microsoft Office Suite (Excel, PowerPoint, Word)

EDUCATION REQUIREMENTS

Elixir Medical Corporation

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