Seeking a detail-oriented Client and Account Manager/CSSM, preferably with experience in healthcare or pharmacy, to join our rapidly growing organization. You will conduct client-facing meetings in this position and support the data-gathering process, file transfer management, and implementation of major client accounts. A seasoned Client and Account Manager will be well-versed on client relations, project management, and have exceptional presentation skills coupled with sales knowledge.

Position Details

United States - Remote/Telecommute
8-5 Must be in an eastern or central time zone
Equipment and hardware provided. Interviewing, orientation, and training are conducted virtually

Responsibilities

Collaborate with team members and clients to provide expertise in subject matter
Act as the primary point of contact (POC) for clients, providing service information and resolution to client inquiries
Provide customer service to clients and representatives on all accounts
Oversee account management and transferring of sensitive client information from multiple systems, providing accuracy and maintaining confidentiality
Build and maintain long-lasting client relationships
Manage and understand billing and invoicing processes, preferably in healthcare
Ensure timely and successful account Go-Live
Assist with challenging client requests/escalations with professionalism
Ability to manage multiple accounts and time-sensitive deadlines
Complete all necessary continued learning and training requirements per department and company need
Other essential duties as assigned

Requirements / Qualifications

Two years or more of Account / Client Management with superior customer care and support
Ability to pass Critical Thinking and Problem Solving assessment
Excellent written and verbal communication skills
Ability to address complaints and issues with effective solutions and a positive attitude
Proficient in Microsoft Office applications andSalesforce
Superior customer care and support

Work From Home Requirements

The employee must provide their own reliable, high-speed internet with sufficient bandwidth (25/25mp) to execute all job functions. Additionally, the employee must provide a private workspace with a desk and chair, free from distraction.

Physical Demands and Working Conditions

Duties are performed primarily in a home office setting utilizing Company provided computer equipment. While performing the duties of this job, you will regularly sit and talk. The employee is frequently required to use their hands. Employees will occasionally be required to stand and walk.

Reasonable accommodations may be made toenable individuals with disabilities to perform essential functions.

Benefits

Eligiblefor benefits within 30 days
Health (family)
Dental
Vision
100% Paid Parental Leave
STD, LTD, Critical Illness and Accident
Company Paid Life Insurance
Company PaidHolidays (6)
PTO cashout and rollover options
Tuition Reimbursement
401(k) 100% company match up to 4% 90 days

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Client and Account Manager