Position Summary:

Responsible for selling and promoting the company’s diabetes line of products and services to primary care provider (PCP) offices. The solicitation of the PCP is accomplished primarily through telemarketing but will also require periodic in-person office visits in order to gain new patient referrals for the organization. The Inside Account Executive will be responsible for maintaining an established book of business within their assigned region.

Success in this role will include maintaining strong relationships with established PCP offices as well as source and convert new referring PCP offices to the company increasing the total number of patients onto service within their established region.

The successful candidate will report directly to the Regional Sales Manager. The position location is flexible, but the Inside Account Executive must be willing to travel within their assigned region to visit accounts and key manufacturer partners as well as support Regional Trade Shows.

Responsibilities

Essential Duties:

Solicits, networks, provides customer service support and sells the services of CCS Medical. Primary call points include Primary Care Physician (PCP) Offices
Meets and exceeds established goals around sourcing and converting new referring PCP offices to the Company
Meets and exceeds new patient referral targets and sign-on goals, sales activity productivity goals
Manages and facilitates the paperwork process for new and existing patients associated with the diabetes product line with a high concentration on shipping insulin pump, pump supply and continuous glucose monitors
Makes daily cold calls and daily maintenance calls to referral sources within assigned region, along with identifying leads via a variety of internal data sources, networking with developmental peers in diabetes management, manufacturer representatives and peers within the organization.
Identify key contacts within an account and provides an action plan for follow-up and account progression.
Provides prospective referral sources with appropriate correspondence and marketing materials regarding CCS Medical’s product and service offerings to convert them to CCS referral sources
Will interact off-site with offices, key manufacturer partners and attend trade shows as needed. Expected field travel is 75% office, 25% within the region visiting offices and manufacturer reps
Maintains a high degree of confidentiality at all times due to access to sensitive information
Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department
Follows all Medicare, Medicaid, HIPAA, and Private Insurance regulations and requirements
Abides by all regulations, policies, procedures and standards

Desired Outcomes:

Exercises appropriate cost control measures
Maintains positive internal and external customer service relationships
Maintains open lines of communication
Plans and organizes work effectively and ensures its completion
Meets all productivity requirements
Demonstrates team behavior and promotes a team-oriented environment
Actively participates in Continuous Quality Improvement
Represents the organization professionally at all times

Qualifications

Associates Degree (AA) preferred with 2+ years customer service experience (prefer a minimum of 1 year prior sales or telemarketing call center experience) or equivalent combination of education and experience.
Strong communication and organizational skills are essential to manage the region effectively.
Proven ability to meet and exceed sales targets
Ability to learn the basics of specialty products and how to sell based on profitably
A strong understanding of sales principles and techniques, including the ability to close deals and handle objections
Strong organizational skills and the ability to manage multiple tasks and priorities efficiently
Ability to handle rejection and stay motivated to achieve sales targets
Ability to identify customer pain points and offer effective solutions
Ability to quickly adapt to changing market conditions and customer needs
Ability to build and maintain strong relationships with customers, understanding their needs, and providing tailored solutions
Proficient in CRM software and Microsoft Office Suite, including Word, Excel, PowerPoint and Outlook

Values:

Certainty-The lives of the individuals we serve depend on our ability to execute. We commit to doing this every day.

Use appropriate methods and a flexible interpersonal style to help build a cohesive and collaborative team based on a foundation of trust and transparency. Deliver what you commit to.

Compassion-We understand the burdens of patients and their loved ones and channel this into a relentless pursuit of customer satisfaction in every part of our business.

Ensure that the patient is the driving force behind business decisions, implementing service practices that meet needs of both the patient and the organization. Treat others the way you want to be treated.

Advancement-We are endlessly looking for ways to progress and become more innovative in all things we do.

Encourage innovative approaches for addressing opportunities and facilitating change, driving cross-functional alignment to accomplish goals. Speak the truth.

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