Summary

As part of the Commercial Excellence Centre of Excellence (CoE), the Commercial Operations Specialist will support country and area commercial teams across APAC by executing key business processes in sales and service operations, commercial analytics, reporting, and process optimization. This role will focus on delivering high-quality, efficient, and standardized services, while identifying opportunities for continuous improvement, automation, and harmonization across the region.

Responsibilities

Service Delivery & Execution

Execute core commercial operations processes on behalf of country/area commercial teams.
Support the development and maintenance of process documentation, templates, and standard operating procedures (SOPs).
Commercial Analytics & Reporting
The commercial operations should cover Sales Operations (Hospital contracts, rebates, pricing, bundle), Capital Equipment program management and Capital Equipment service operations. And Channel Partner team will focus on implementing those at the channel partner side.
The focus for commercial operations should be acting as the process owner for the above mentioned function. Certain things should be removed from other functions, for example:
Supply Chain – CE Tracking, pricing update in SAP
FP&A – Pricing and rebate structure
Accounting – tracking of sales rebate

Process Optimization & Continuous Improvement

Identify and recommend process automation, standardization, and efficiency improvements to enhance commercial operations.
Collaborate with process SMEs and global teams to harmonize workflows and best practices across APAC.

Stakeholder Engagement & Collaboration

Support monthly reviews with commercial leaders to track process performance, identify bottlenecks, and discuss enhancement opportunities.

Requirements

Minimum 8 years of experience in sales operations preferably in FMCG / Medical equipment / Pharmaceuticals company.
Performance oriented, analytical, and sharp minded
Excellent interpersonal and communication skills
Excellent organizational and analytical abilities
Strong stakeholder management skills
Proficient in MS Excel, PowerPoint and BI. Familiarity with SAP is an advantage

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!

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Commercial Operations Specialist